Privacy policy

1. Scope

This policy applies to personal information collected by NEXURA DATA through its website, forms, emails, operational communications and, when a case is opened or accepted, in the course of managing, tracking, invoicing or processing payment for an intervention.

2. Personal information collected

Depending on the nature of the exchange, NEXURA DATA may collect only reasonably necessary information, including:

• full name;
• email address;
• phone number;
• type of device or media involved;
• urgency level;
• description of the issue or need;
• exchanges related to the follow-up of a request or case;
• case identifiers and access mechanisms generated for tracking purposes;
• administrative, contractual or payment information needed when an intervention is authorized.

3. Purposes of collection and use

Personal information is used to:

• receive and qualify a request;
• open, manage and track a case;
• communicate with the person concerned regarding an assessment, quote, authorization, payment, update or next step;
• protect the security, integrity and traceability of operations;
• maintain administrative, technical, accounting and service records;
• comply with legal, tax, contractual, security, fraud prevention and dispute resolution obligations.

4. Consent and communications

When personal information is submitted through the website form or by email, it is used to process the request, communicate about the case and ensure operational follow-up of the service.

This consent does not, on its own, constitute consent to receive promotional or marketing communications. Any separate marketing communication must rely on separate consent where required by law.

If a person communicates with NEXURADATA by phone, email, WhatsApp, Facebook or another external channel, the information sent may be processed by that channel provider under its own terms and privacy settings. Passwords, access codes, sensitive documents and confidential data should not be sent through public or social channels; the form, official email or case tracking portal should be used when the matter requires structured follow-up.

5. Service providers and disclosure to third parties

NEXURA DATA may share certain personal information with service providers that help operate the website, host information, send transactional communications, support certain technical, administrative or security functions, or process a payment where applicable.

Such sharing is limited to what is reasonably necessary to deliver the service or operate the tools used by NEXURA DATA. Reasonable measures are taken to govern such sharing and restrict access to the persons or systems that need it.

The website may use Google Analytics 4 to measure audience, page views, standard technical events and general site usage. Audience measurement starts only after consent is given in the preference bar. This usage data helps understand site performance and improve service request paths. Google LLC may process certain data in the United States. Google Signals, remarketing and advertising features are not enabled for launch. Measurement events configured on the site must not transmit names, email addresses, phone numbers, message contents or access codes. Visitors may change their preferences through the footer button or use the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.

The website may also use Meta Pixel to measure visits and requests coming from Facebook or Meta tools, including when a person clicks through to the website or uses a contact method. This marketing pixel remains disabled unless explicit consent is given in the preference bar. Meta Platforms, Inc. may process certain technical and usage data in the United States or other territories. Visitors can manage advertising preferences in their Meta account, change their site preferences through the footer button or limit tracking through their browser settings.

Communications through WhatsApp, Messenger, Facebook or other social platforms do not replace an official NEXURADATA case file. They are used for initial contact or orientation; information needed for an intervention must then be confirmed through the appropriate official channels.

6. Payments and related information

When a payment is offered or accepted in the context of a case, the information needed to administer the payment, confirm the transaction, maintain records and comply with accounting or tax obligations may be used and shared with providers involved in processing that payment.

NEXURA DATA processes only the information needed for this purpose and relies on tools suited to secure payment processing.

7. Retention, security and destruction

Personal information is retained only for the period reasonably necessary to manage the request, deliver the service, track the case, comply with legal obligations and resolve disputes, where applicable.

Reasonable administrative, technical and organizational measures are in place to protect the confidentiality of personal information based on its sensitivity, use, the media involved and the operating context.

When retention is no longer necessary, information is securely destroyed or anonymized, as appropriate.

8. Access, correction and complaints

Any person concerned may, subject to applicable laws, request access to personal information held about them, request its correction or file a complaint regarding its handling.

To exercise these rights or submit a privacy-related request, please contact the person responsible for the protection of personal information at the coordinates indicated in this policy.

9. Privacy incidents

If a privacy incident affects personal information, NEXURA DATA assesses it promptly, takes reasonable measures to reduce the risks, documents the event and acts in accordance with applicable obligations, including notification where required.

10. Privacy governance

NEXURA DATA maintains privacy governance practices, including:

• assignment of privacy responsibilities;
• retention and destruction rules;
• a process for handling privacy-related complaints and requests;
• a framework for managing privacy incidents.

11. Additional information

Additional information about intervention conditions, payment terms, site commitments and general contact details may also be found in the Legal Notice, service pages, quote documents or communications sent as part of a case.